Privacy Policy

1. Introduction

Elite European Ltd (also referred to as “our” or “us” or “we”) is committed to protecting the privacy of personal information of our current, former and potential customers (also referred to as “customers” or “you” or “your”) and to complying with our obligations to you under the Privacy Act 2020 (“Act”).

This privacy policy describes how we will manage your personal information held by us, including how we collect, use, hold, disclose and otherwise process that information. You will also find information about how to contact us if you have any queries, including how to update or access your personal information or make a complaint.

By providing us with your personal information (whether directly or indirectly) you accept and consent to the provisions of this privacy policy. If you have any questions or concerns regarding this privacy policy, please contact us.

It is important to note that, if we are unable to collect, use, hold, disclose and otherwise process your personal information in the manner authorised by this privacy policy then we may not be able to provide you with the services we provide.

2. The Types of Personal Information We Collect

Examples of personal information we may collect include, but are not limited to:

Your name and contact details, including physical and postal address, email addresses, phone numbers, mobile numbers, and driver’s license if you loan a car.
Financial and credit information if you apply for finance via one of our 3rd party providers.
Vehicle information including number plate, VIN, NZTA data, and service history.
Roadside assistance request details (e.g. location, time, type of assistance).
Recordings from our CCTV security system.
Your interests, enquiries, feedback, or communication records.
Public social media content or interactions shared with us.
Website usage and navigation data to improve your online experience.
Any other personal information you provide or we are permitted by law to collect.

3. How We Collect Personal Information

We may collect information from you directly or from authorised third parties, including:

Direct contact in person, by phone, email, or online.
Website interactions, enquiries, competitions, or promotions.
Motor Vehicle Register (under section 241 of the Land Transport Act 1998).
Third-party finance providers, associates, service providers, or agents.

4. Why We Collect Personal Information and What We Do with It

We may use your personal information for purposes including, but not limited to:

Providing our services and communicating with you.
Administering vehicle servicing and sourcing parts.
Assisting with finance or trade account applications.
Insurance claims and trade references.
Processing orders, accounts, and records.
Conducting surveys, promotions, and marketing activities.
Improving our website, communications, and customer experience.
Sending reminders or promotional offers.
Complying with legal obligations.

5. Who Has Access to Your Personal Information?

We may disclose your personal information to the following “Permitted Recipients”:

Our employees, contractors, suppliers, and service providers.
Our related entities and business partners.
Professional advisors (e.g., lawyers, accountants).
Your employer (for corporate/government vehicles).
Any authorised third party or service provider acting on your behalf.
Law enforcement or regulatory bodies where required by law.

Each Permitted Recipient may only use your information for the purposes for which it was provided, consistent with this policy.

6. Disclosure Outside of New Zealand

Your personal information may be stored or processed offshore. While privacy laws in other countries may not match New Zealand standards, we will take steps to ensure any overseas disclosures comply with the Privacy Act 2020.

7. Use of Cookies

Our websites use cookies to enhance user experience and improve site functionality. These may be used for analytics, advertising, or technical functions like secure login. You may adjust your browser settings to refuse cookies, although this may affect website functionality.

8. Storage and Security of Data

We take reasonable steps to protect your personal information from unauthorised access or misuse, including through electronic and physical safeguards. However, we cannot guarantee complete security. If there is a security breach, we will comply with legal reporting obligations.

9. How Long Do We Retain Your Personal Information?

We retain personal information only as long as necessary for the purposes it was collected or as required by law. When no longer needed, it will be securely deleted, destroyed, or anonymised.

10. Email and Other Electronic Communications

By interacting with us online or providing personal information, you consent to receiving promotional communications. You may opt out at any time via the unsubscribe option or by contacting us directly.

11. Your Rights to Access and Correct Personal Information

You can request confirmation, access, or correction of your personal information by contacting our Privacy Officer:

Privacy Officer
Elite European Ltd
PO Box 112100, Auckland, 1062
Email: luke@eliteeuro.co.nz
Phone: 09 2380727

12. Complaints

If you have concerns about your privacy or how your data has been handled, please contact our Privacy Officer. If not resolved to your satisfaction, you may contact the Privacy Commissioner via www.privacy.org.nz.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any updates will be posted on our website. Please review it regularly. If you disagree with any changes, please notify us promptly.

This privacy policy was last updated on 21st March 2024.

15. Privacy Act

References to the “Act” refer to the Privacy Act 2020, including any amendments or replacements. This policy does not override your rights under the Act. For more information, visit www.privacy.org.nz.